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Frequently Asked Questions
How are international rates determined?
International rates are based on carrier costs, network quality, and destination. We negotiate the best rates possible to offer competitive pricing.
Do rates change over time?
Yes, rates may change based on market conditions and carrier agreements. We always display the current rates before you place a call.
Are there any hidden fees?
Our Rate Calculator shows the price applicable to most numbers in a country to give you a general estimate. However, in some countries, rates can vary depending on the destination number prefix.
How is call duration billed?
Calls are billed by the minute, with partial minutes rounded up to the next full minute for billing purposes.
How can I know the exact rate before placing a call?
You will always see the exact rate applied to your call at the time of dialing the number in the Dialer.
Do credits have any expiry after purchase?
No, credits do not expire. You can use them anytime at your convenience without worrying about losing them.